You are known for being the most personable person in your friend group. You thrive on building relationships quickly. You are the person everyone opens up to even though they just met you! You understand what makes people tick. The feeling that you get by growing relationships and helping people grow their businesses, puts a big smile on your face.
If this sounds like you, the Client Success Manager position is for you.
As part of your role, you will be focused on customer retention, revenue growth, and relationship growth while you measure the success of your clients’ portfolios. The Client Success Manager must have agency and digital marketing experience and know how to build solid relationships with key clients to ensure client satisfaction, retention, and success. You will use company or outside resources to develop and implement strategic solutions to achieve key clients’ long-term goals. The Client Success Manager is a can-do person and typically manages a portfolio of accounts and is responsible for building strong client relationships, developing account management strategies, coordinating with internal teams to deliver solutions that meet clients’ needs, and identifying opportunities to grow accounts.
Focused on managing existing customer accounts and expanding the services offered to clients that align with their needs and will assist them in accomplishing their goals. The responsibilities include building and maintaining a growth sales pipeline with a high conversation rate, attending sales meetings to provide progress updates, and researching industry trends. You should also be able to identify new sales opportunities through partnership initiatives and customer referrals. Must analyze sales performance metrics and negotiate contracts.
This person handles and oversees the coordination of agency projects and exercises judgment and discretion to keep projects delivered on time and under budget. This individual can set priorities and adapt to changing situations quickly. Must be able to develop and execute strategies that drive traffic and generate leads. To be successful, you should be able to collaborate with the marketing team to develop innovative ideas, be detailed oriented, deadline driven and focused on client satisfaction.
Serious applicants only with required expertise. Please submit your resume and at least three (3) writing samples of press releases, articles, etc. (required)